Inverclyde Council and CVS Inverclyde have joined forces to create a single point of contact for residents in need during the coronavirus.
The new phone line aims to help people to access provisions, support and advice.
Residents can call 01475 715275 to find out how to access food, how to get a prescription and how to get assistance with shopping and other services for people who are not on the shielding list.
The helpline will be staffed by Inverclyde Council's Community Learning and Development (CLD) staff and CVS Inverclyde between 9am-7pm Monday-Saturday.
The aim is to give people assistance through a one stop helpline that will direct them to the correct support they need within their communities. The team will also be able to link with the existing arrangements for the national helpline for those without access to support networks and for the very vulnerable people on the shielding arrangements.
Inverclyde Council Leader, Councillor Stephen McCabe, said: "There has been a great deal of work behind the scenes to support very vulnerable people in the shielding category and those with health issues but with no support network.
"The aim of this service is to provide a rapid response to make sure that there is no one who falls between the gaps and that help is there from the council and our partners at CVS Inverclyde.
"If you need help and support and we can provide it, our CLD staff and the team from CVSI will be there for you.
"If you need help accessing other services, our teams know the local area and what's available and they will be able to point you in the right direction."
Charlene Elliott, Chief Executive Officer, CVS Inverclyde, said: "We have been working closely with colleagues at Inverclyde Council, CLD and Health & Social Care Partnership (HSCP) services, to keep ahead of the rapidly changing landscape over the past six weeks.
"Paramount has been ensuring people get the help they need, as quickly as possible, to ensure that shielding services and the necessary social distancing measures are protected.
"As well as the telephone support service we are operating for our colleagues across the local third sector, we are delighted to be working alongside the Council in delivering this helpline for local residents."
The helpline number is 01475 715275.
The helpline team are ready to take your call - photo courtesy of George Munro, Greenock Telegraph