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Police Scotland - Shop online safely

Using the internet to purchase goods or services is so much easier and efficient and many of us are spending more time shopping online

There are, however, risks associated with online shopping and you need to take care with what you are buying, from whom, how you pay for your purchases and what personal information you give to the retailer.
You should only fill in the mandatory details on a website or within an app when making a purchase. These are usually marked with an asterisk (*), and will typically include your delivery address and payment details. You shouldn't have to provide security details (such as your mother's maiden name, or the name of your first pet) to complete your purchase.

If possible, don't create an account for the online store when making your payment. You can usually complete your purchase without having to create an account, or by using an online payment platform (such as PayPal). If you think you'll become a regular customer with the store, then you may want to create an account with them.

The store may also ask you if they can save your payment details for a quicker check-out next time you shop with them. Unless you're going to use the site regularly, don't allow this.

You can get more information on shopping online safely by visiting the National Cyber Security Centre (NCSC) guide. www.ncsc.gov.uk/guidance/shopping-online-securely Follow the six Cyber Aware top tips to protect your online accounts and devices. www.cyberaware.gov.uk You can report suspicious emails by forwarding the original message to the Suspicious Email Reporting Service (SERS) at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you receive a suspicious text you can forward this to 7726 which spells SPAM on your key pad.

If you have been a victim of crime, and it is not an ongoing emergency, you can report this to Police Scotland on 101. For all emergency calls, dial 999.

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